Unsusbscribe Marketo Functionality

[Anonymous]

Hello Everyone,

SFDC / Marketo related question?

If a customer unsubscribes to all emails from us – i.e. they click the link at the bottom of an email and then tick the box unsubscribe all ( in our subscription managment center) – how would they subsequently amend it, if they change their mind.
 
We’ve found that we cannot override the SFDC flag “email opt out” because if we do, Marketo just overrides it and puts it back.
 
So does the customer have to go to the preference centre and change it on there and then that updates SFDC again?

I hope this makes sense.

Thx,

Chris

[Anonymous]

You can't uncheck the box in Marketo? Whenever Marketo makes changes to our Salesforce records, I have to make the change in Marketo rather than Salesforce because Marketo did it, Marketo always wins.