Unsupported Date Token in Campaign?

[Anonymous]

Could someone help me out here as I am in the dark about what I am doing wrong in this campaign which should be triggered by a date token (see below).

Goal of the campaign is that a lead receives an e-mail to inform that his/her Exam Certificate for one of our programs is expiring in 6 months time and urging the person to renew it.

There is a specific date field containing the date when the lead passed the exam, but when I use the date field Ias a date token in the waiting step I receive the following error:

"Smart Campaigns may not be run with an unsupported token in Wait Step:{{lead.bePART Sales Certificate Acquired_}}" Could someone help me out here? Thanks

[Anonymous]

Hi Jeff, Cathal,

The field is a date field. When I entered the token in the wait step I typed it, as I considered that pasting was the reason it didn't work.

Do any of you have an idea for a work around, to tackle this issue? How can I have an e-mail sent 18 months after they passed the test for certificaition, informing our contacts that they have 6 months to renew it. Using the date field mentioned above?

Thanks

[Anonymous]

Are you creating a batch campaign?
I believe that as of the December release date tokens can only be used in trigger campaigns.

[Anonymous]

Hey Jonas,

When you entered the token in the wait step, did you type the whole thing in? Did you copy and paste? How did you enter it?

Also, what type of field is {{lead.bePART Sales Certificate Acquired_}}? Meaning is it a date field, or boolean, or something else?