Unable to send a sample email

[Christine_Rios]

I have been trying to send an approved email draft to my personal email for review for the past few days, and have yet to have a successful attempt. Can someone please look into this?

[Matjaž_Jaušove2]

Does Marketo report an error or you just don't receive the test email? Have you tried to sent it to another email address?

[Christine_Rios]

I just don't receive the email. I have tried multiple email address with no luck

[Matjaž_Jaušove2]

Are those addresses on different domains or on the same (your corporate) domain?

[Christine_Rios]

I've tried using different domains as well as the same (corporate) domain - no luck.

[Matjaž_Jaušove2]

But is this a general Marketo issue or just specific to a single email in a program/campaign?

[Christine_Rios]

Unclear at this point. This is my team's first time using the platform, and we plan on distributing emails on Friday but would like to conduct testing prior to that.

[Matjaž_Jaušove2]

Then maybe the best is to first verify your instance setup, especially email deliverability: Setup Steps - Marketo Docs - Product Documentation

[Dan_Stevens_]

• Do you have a subject line defined?
• Do you have a proper footer/disclaimer (with Unsubscribe link) at the bottom of the email?
• Have you whitelisted Marketo IP addresses with your internal IT team (many organizations will quarantine Marketo-sent emails)?

[Christine_Rios]

• Yes
• Yes
• It may be blocked internally, but it shouldn't be blocked on my personal email address