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Try to edit draft and only get purple screen

Anonymous
Not applicable
‎06-02-2015 04:30 PM
‎06-02-2015 04:30 PM

Try to edit draft and only get purple screen

I am trying to edit a draft of an email after I create it as usual and I am getting a purple screen. This is not normal. The browser window just turns purple for me. Could it be Java is not starting? I have tried this on 3 different browsers.

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4 REPLIES 4
Anonymous
Not applicable
‎06-05-2015 04:17 AM
‎06-05-2015 04:17 AM

Re: Try to edit draft and only get purple screen

Hi Matthew

What kind of purple screen you saw?

Sometimes we meet these, but these are resolved after few minutes almost.

Screen Shot 2014-12-25 at 17.25.12.png

Screen Shot 2015-03-23 at 11.19.45.png

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745
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Anonymous
Not applicable
‎06-11-2015 01:20 PM
‎06-11-2015 01:20 PM

Re: Try to edit draft and only get purple screen

Hi Takehiro, those are not the screens I am seeing. It is a blank purple screen. Image attached.

Application error.png

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745
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Anonymous
Not applicable
‎06-17-2015 02:55 PM
‎06-17-2015 02:55 PM

Re: Try to edit draft and only get purple screen

I am still having issues with this. I think that Marketo should look into this issue. I cannot access this link: wss://lon-mknodepub.marketo.com/mkto/io/333/?EIO=3&transport=websocket

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745
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Anonymous
Not applicable
‎06-22-2015 08:45 AM
‎06-22-2015 08:45 AM

Re: Try to edit draft and only get purple screen

This has been resolved for me and I am back to editing emails.

745
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