Re: Trouble deleting leads

Anonymous
Not applicable

Trouble deleting leads

Has anyone experienced difficulty trying to delete leads in Marketo's lead database? I continue to try and delete certain leads, but they are still in the lead database. Any insight or suggestion?
Tags (1)
5 REPLIES 5
Valerie_Armstro
Level 10 - Champion Alumni

Re: Trouble deleting leads

Are you deleting them from both Marketo and SFDC?  If you are deleting  them just from your Marketo database and not deleting them from Salesforce as well, they will continue to sync back over to your Marketo instance any time the data on their SFDC record is updated.

https://community.marketo.com/MarketoArticle?id=kA050000000LAAcCAO

Anonymous
Not applicable

Re: Trouble deleting leads

If you do delete them in SFDC, or they aren't there at all, it should work fine though. Support can help figure it out if it isn't Val's solution.
Anonymous
Not applicable

Re: Trouble deleting leads

It looks like the reason these leads aren't getting deleted is because of this error message: "insufficient access rights on object id". Does anyone know how to resolve this?
Valerie_Armstro
Level 10 - Champion Alumni

Re: Trouble deleting leads

Sounds potentially like an issue with SFDC permissions.  You may want to speak with Marketo Support and your SFDC admin to troubleshoot.
Anonymous
Not applicable

Re: Trouble deleting leads

Okay, thank you for the advice!