Token Key not Found

[Anonymous]

Hi all,

I've created a new form and the field sused are also new.

I'm trying to create an email alert however the email cannot be approved because of the below error:

Error approving EIRE - Customer Survey April 2016.EIRE - Customer Survey April 2016 - Alert Email — {{lead.Eire - • Were you impressed with their knowledge of our software?:default=edit me}}: Token key not found

Any ideas what this means or where I might have gone wrong? Even if I remove that token I get the same error for all of the new fields I have created.

[Roxann_McGlump1 · Accepted solution]

Hello Laura,

I believe the token cannot use the bullet-point dot you have incorporated into this field name.  Try removing the dot from the field name and see if that allows you to use the token.

[Anonymous]

Usually this means that the token has a syntax error