After a lead Registers to a Zoom webinar, we run a smart campaign in which we Change Status in SFDC Campaign to Registered. It works for most of the leads, but we get the following error message for a few leads that did not get synced:
Sync Person to SFDC caught exception
Failed: MALFORMED_ID: Account: id value of incorrect type: https://zoom.us/w/218607373?tk=mcVm3LYwP4IiwcCwx8edJ9a7EZJyHh5-245CeVW-wfY.DQEAAAAADQevDRZnSU1XaXBTR...
Does anyone have any suggestion?
From the error it looks like you are trying to push a URL value instead of an SFDC ID (The 15 or 18 digits as required).
Make sure that your mappings from the Zoom webinar to Marketo / SFDC is correct for the Account ID and the right values are passing through.
Thanks for your response.
I am still puzzled as to why this error only effects about 25% of the leads even though the URL value is being pushed to the Account field for ALL the leads.
Do you know where I can find the mapping from Zoom webinar to Marketo / SFDC?
I have already gone through all the documentation that Zoom has provided for "Setting Up Zoom For Marketo".
Can you please post an example of a record that has the Account ID with the Zoom URL? I do not think this is actually possible.
Also check the response mappings on the webhook you created to post to Zoom.