Sync Leads || Field not updating if current value is null

[Anonymous]

Hi,

I am using SOAP API to sync multiple leads with custom fields.  Whenever, I sync a lead with field values as empty string, the particular field is not updated.  Updates for fields are not blocked and each field is updated properly, when value is specified. How can I change this setting to update fields on every sync?

For exmaple, if I have a value of "value1" for field1, it gets updated. But when I change the value of field1 to "", "value1" stays in field.

[Grégoire_Miche2 · Accepted solution]

Hi Faryal Ali,

I think this is standard behavior. In smart campaigns, to empty a field, one has to use a change data value with new value = NULL

So yo should try inserting "NULL" as a new value.

-Greg

[Anonymous]

Hi Grégoire,

thanks for clarification. I tried value as "NULL" and it worked,