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Sync Leads || Field not updating if current value is null

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Anonymous
Not applicable

Sync Leads || Field not updating if current value is null

Hi,

I am using SOAP API to sync multiple leads with custom fields.  Whenever, I sync a lead with field values as empty string, the particular field is not updated.  Updates for fields are not blocked and each field is updated properly, when value is specified. How can I change this setting to update fields on every sync?

For exmaple, if I have a value of "value1" for field1, it gets updated. But when I change the value of field1 to "", "value1" stays in field.

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Grégoire_Miche2
Level 10

Re: Sync Leads || Field not updating if current value is null

Hi Faryal Ali,

I think this is standard behavior. In smart campaigns, to empty a field, one has to use a change data value with new value = NULL

So yo should try inserting "NULL" as a new value.

-Greg

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2 REPLIES 2
Grégoire_Miche2
Level 10

Re: Sync Leads || Field not updating if current value is null

Hi Faryal Ali,

I think this is standard behavior. In smart campaigns, to empty a field, one has to use a change data value with new value = NULL

So yo should try inserting "NULL" as a new value.

-Greg

View solution in original post

Anonymous
Not applicable

Re: Sync Leads || Field not updating if current value is null

Hi Grégoire,

thanks for clarification. I tried value as "NULL" and it worked,