We recently sent an alert for an action internally and in activity log it said "skipped" - the person had received the same alert for another lead earlier that day but I have never known then to be subject to frequency limitations. I couldn't find any reason why this alert was skipped - any ideas?
HI Trevor - thanks for response, figured it out though. We had two alerts, one just resulting from an operational program - that was the one that was skipped (as it should have been). Still doesn't explain why the correct alert was never received but that could be Outlook.
What are the smart list filters/triggers and flow actions for the program that is sending the alert? What do you see when you double click the "Skipped" activity in the campaign results section?
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