Standard Alert send was skipped

[Andrea_LaMar1]

We recently sent an alert for an action internally and in activity log it said "skipped" - the person had received the same alert for another lead earlier that day but I have never known then to be subject to frequency limitations.  I couldn't find any reason why this alert was skipped - any ideas?

[Trevor_Parsell]

Hey Andrea,

What are the smart list filters/triggers and flow actions for the program that is sending the alert? What do you see when you double click the "Skipped" activity in the campaign results section?

Thanks!

Trevor

[Andrea_LaMar1]

HI Trevor - thanks for response, figured it out though. We had two alerts, one just resulting from an operational program - that was the one that was skipped (as it should have been). Still doesn't explain why the correct alert was never received but that could be Outlook.