SFDC Task populating incorrect Due Date and Reminder Date

Liz_Nguyen1
Level 2

SFDC Task populating incorrect Due Date and Reminder Date

I was wondering if anyone has encountered this issue where as in our workflow setup we have the Create Task and the following options selected in the image. We have Due In: 1 and Remind In: 1, however we noticed the date stamp in SFDC task isn't matching with what we see on the Marketo side. Example: Task was created on January 29 at 10pm, the due date is showing as due on Jan 31 and No Reminder Was Set. Is our setup in Marketo for the Create Task incorrect? What could be causing the differences in the date we see in Marketo activity log to what is being stamped in SFDC. Could it be the timing of when the task is being created? Any help or clarifications on this is appreciated!

 

Liz_Nguyen1_0-1706630412999.png

 

2 REPLIES 2
Jo_Pitts1
Level 10 - Community Advisor

Re: SFDC Task populating incorrect Due Date and Reminder Date

@Liz_Nguyen1

Silly question - Are both SFDC and Marketo set to the same time zones?

Cheers

Jo

 

Liz_Nguyen1
Level 2

Re: SFDC Task populating incorrect Due Date and Reminder Date

Yes, it is based in the same time zone.