Sent Vs. Delivered

Anonymous
Not applicable

Sent Vs. Delivered

Why would the sent number be signifcantly lower than the delivered?
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5 REPLIES 5
Justin_Cooperm2
Level 10

Re: Sent Vs. Delivered

Where in Marketo are you viewing the numbers? 
Anonymous
Not applicable

Re: Sent Vs. Delivered

Looking at it through the view summary under the program member by status. So for example on one campaign it shows me 461 sent and 2829 delivered- I understand that Marketo defines the sent as those that go through the marketo server and delivered is when its accepted by the recipient mail server, so it seems to me based on those definitions that the sent number woudl be higher than the delivered-- just trying to make sure I fully understand the variances between the two. Thanks for your help! 
Justin_Cooperm2
Level 10

Re: Sent Vs. Delivered

Hi Amy,

Can you specify a bit more. Are you using an email program? A default program? Just looking at a smart campaign? I can help you if you can tell me the exact asset you are looking at and what tab you are in.

 
Anonymous
Not applicable

Re: Sent Vs. Delivered

Smart Campaign. 
Justin_Cooperm2
Level 10

Re: Sent Vs. Delivered

Are you looking at the "Email" tab in the summary page? Or are you looking at the "Results" tab of the smart campaign?