Hello,
I have a question, I have a scenario like this: A person has 2 different accounts with 2 different email addresses on each account, the 2 email addresses share the same customer ID.
Email: email1@example.com
Account Type: Account A
Customer ID: 123
Email: email2@example.com
Account Type: Account B
Customer ID: 123
Now, for example If I want to send a promo email specifically to email addresses with Account type A only, how do I filter out the above person (a person with Account A & B using different email addresses)?
Thank you.
hc.
You cannot compare values across 2 different records in Marketo.
My thoughts on this would be to create a field on the record itself and depending on the customer ID, update the field to if they have Account Type A, Account Type B or Both.
Then you can use this field to drive your campaigns.