Sample / Test Emails Not Sending

[Anonymous]

Also - did anyone receive an email notice from Marketo about whitelisting IP addresses? I wasn't sure if this was related or not...

[Anonymous]

I did get that email. I don't believe it was related to this issue, but I could be wrong.

From my understanding, had it been related, your emails still would have gone through but your email suspended numbers would be very high for internal emails because they would get caught in your spam filter. I don't believe that would have caused this serious backlog.

[Heather_Padgett]

So - what I got today (since I still have a huge backlog)...

The issue first appeared on 17th was reported resolved the same day, reappeared on 18th with the same message that it was resolved. Extracting the list of customers who were affected was/is not straightforward hence no direct email communication happened. We are engaging with every customer who has opened a case directly. We will work with cross functional team today to get a customer facing message on the event.

We are working on expanding our communication model. To add some context the communication bottleneck is the lack of visibility on extent of impact across our customer base. The current Support Communication model is when we know who are affected we start sending email and when we do not know the extent of impact we stick to general community alert.

So even though I have an open case, I still don't have a resolution, and am so happy that emails will be dropping over the weekend!

[Anonymous]

Hi,

Been having the same issue and agree about the notification via email too. I have seen live sends go out, but have had issues with internal sends being blocked.

Thanks for starting this thread.

Natasha

[Tom_Kerlin2]

Hi Natasha,

Are you having deliverability issues with alert and sample test emails?

FYI - We're still having issues, but it's not as wide-spread as it once was and now it's only for a select number of emails.

-Tom

[Ayan_Talukder]

Is anyone else experiencing this issue again?

[Anonymous]

Ayan,

I had to collect all domains that I send from within Marketo and give to my IT team to whitelist because our internal firewall would quarantine emails at the gate due to a "rule" set in place on the firewall backend. This was happening for me when trying to launch a sample send, nothing would ever hit inboxes. It took some time but eventually the sample sends started hitting the inbox. You may have already done the whitelisting, as I had as well, but I had to eventually send them ALL email addresses I send on behalf of to whitelist those individually.

Hope this information can help!

McKell Cousins

[Alex_Sidlinkski]

Hello Jenn,

This seems like 2 years old question and you most likely found the answer by now, but I'll still comment for newbies. In my experience when I wasn't able to send email tests, it was due to Marketo servers down. Thankfully there's a Marketo Status page now that shows if any of the services are down.

Some other reasons for not being able to send email tests can be a space in program token({{my.sender_name}},{{my.sender_address}} or {{my.sender_replyto}}), or emails blacklisted by your Organization.

I Hope this is helpful,

Alex S.