Sample email using Flat Iron template in Email Editor 2

[Tori_Costa]

Hi Justin,

I don't see Flat Iron as an updated template. Am I missing something?

Tori

[Justin_Cooperm2]

Every template will be updated inside Marketo in the next 1-2 days. But, it is newsletter3.html in that package, as I wrote above.

[Lacy_Patrino]

Thanks for providing these templates! It corrected a lot of the issues we had with FlatIron, but the video link is still blocked in Outlook 2010. Is there a fix for this?

[Justin_Cooperm2]

When you say the link is broken, do you mean you are clicking the thumbnail and nothing is happening?

[Lacy_Patrino]

Yes. Only the image comes through.

[Justin_Cooperm2]

That's expected behavior. The "play button" overlay isn't supported on all clients.

[Anonymous]

Hey Justin -

We're now having issues getting the hero to render on Outlook 2016 (app only / browser is fine).  We are using the revised templates published back in August.

The image renders fine on every other platform we have tested...  Any suggestions or updates we can utilize? 

Thanks!

Ryan

[Justin_Cooperm2]

which template? I can't reproduce this. I have created a new email from Flatiron and then edited the hero image and added an entirely different image that was 640x276 (the recommended size for the hero bg):

Justin

[Anonymous]

Hi Justin.

Yes this is still using Flat Iron.  The platform we can't currently solve for is Windows 10 Outlook 2016, which is the image above that I posted.  The hero image we are using is the correct dimensions of 640 x 276.

Any insight you can provide would be great. 

Thanks!

[Anonymous]

Justin Cooperman​

For further reference, here is how it looks when we emailed the template in its unaltered format.

 

This is in outlook 2016 on windows 10 enterprise.