Revenue Explorer disappeared?

[Anonymous]

I have been using Revenue Explorer for sometime but last month it disappeared from my menu options. My company has not dropped it. Anyone know why this would happen? I've got access to everything in Marketo.

Thanks!

[Grégoire_Miche2 · Accepted solution]

Hi Rachel,

Go to admin -> users & role and check your user role.

If you are not admin, it may be because the advanced analytics has been removed from your role. Just add it back.

If your are an admin, they you have a provisioning problem and you should call in your customer success Manager. This can be linked to the renewal of your contract and change in the licensing model.

-Greg

[Anonymous]

Thanks for the help! Looks like we'll have to call in.

[Grégoire_Miche2]

Hi again,

Support will not help you on provisioning issues.The CSM or your Marketo sales rep will be a better call.

-Greg