We have a recurring (daily, M-F) email for our subscribers that has custom recommendations that are populated by a company called Certona and presented as images in the email. The email itself works great, but I'm having some issues with email performance reports.
So that we would be able to look at a week's reporting as a whole I have set this up as a Monday email, a Tuesday email, etc, each with their own respective smart campaign for sending. Then I set up an email performance report to report on the past week Sunday-Saturday since we have some Monday sends that start on Sunday due to time zones. Week one our reporting worked fine and showed all of the emails that were sent. Week two, however, the actual send numbers are similar (confirmed in the email send campaigns) but the email performance report is only displaying about 2% of the total recipients -- which I'm thinking are our new people who are receiving the report this week.
I've looked through all of the settings of the report, but can't find any reason why it wouldn't be displaying all sends for the timeframe specified. Has anyone seen this before? Or have any suggestions on how to get all of the send information to appear in this weekly report? Technically I can get someone to pull the daily information from our daily send smart campaigns, but that's the point of report subscriptions!
Thanks in advance for the help!
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