Problems Uploading Images

Anonymous
Not applicable

Problems Uploading Images

Is anyone else experiencing difficulties uploading images. When I try to upload images into folders under images and files my images are not appearing.

6 REPLIES 6
Dan_Stevens_
Level 10 - Champion Alumni

Re: Problems Uploading Images

By chance, are you uploading to a "shared" folder and not the "source" folder?

Anonymous
Not applicable

Re: Problems Uploading Images

How can you tell if it is a share or source folder?

Dan_Stevens_
Level 10 - Champion Alumni

Re: Problems Uploading Images

Source folders that are shared with other workspaces have a green arrow overlaying the folder icon:

Image 1.png

Shared folders have a tiny yellow lock on top of the folder icon (the lock indicates that the folder is read-only):

Image 2.png

Anonymous
Not applicable

Re: Problems Uploading Images

Mine look like this

folders.png

Dan_Stevens_
Level 10 - Champion Alumni

Re: Problems Uploading Images

These folder are definitely not locked down.  What format are these images (PNG, GIF, JPG)?  Are you receiving any alerts/notifications from Marketo when uploading the files?

Anonymous
Not applicable

Re: Problems Uploading Images

It's about 50/50 PNG and JPG files. I am not receiving any errors, but when I upload they are not appearing. Perhaps it's a naming thing because it worked for me a few weeks ago?