Here are couple of links that may help:
player-sql.cyberu.com/12/lms.aspx?hash=WUlRa1pjd0RRUDVwcDBaRXVrNittaFRVUzhWUjJJbk1GSmdpVDNpVnNwTzlJK2JrZEtqY2FqNjI3MlB1eEwwd0czdWJMVm1qMURDWWc3RWE0dVUyZW1JblAzYVhSdnh5WTBnSGlSOFl2WWp6cVQvR1BJMXI0L3hRK2lmNlg3cGZIUXJlYkphUjNYZCs0OGVEdkh4RmMzSVhWQnpSNHdUUGdwUDJuNU1PSkUwPQ==Here is part 2:
player-sql.cyberu.com/12/lms.aspx?hash=WUlRa1pjd0RRUDVwcDBaRXVrNittaFRVUzhWUjJJbk1GSmdpVDNpVnNwTzlJK2JrZEtqY2FqTU9oVEpoY3M3TzN6eHAxZHA1cXhDSDlRMDE4WndndHVaNmVMbTN0Ull1QUd1ZXVYNnM0c3lCUjBaekNtR2lZS0pVcXVJOGZsYWtjWW9WcGVMQkpIZGUwd1FhM1IxTFRubC8zT2FIZXduV0p0VXJyTUhzU2xZPQ==
These are the customer engagement how to videos. Hope this helps,