Re: NURTURE: Contacts in stream 1 but no email sent

Robyn_Hatfield
Level 2

NURTURE: Contacts in stream 1 but no email sent

I have created a nurture program. I pulled in the contacts into stream 1. However, the first email has not been sent.

SUMMARY (shows 63 members pulled in)

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STREAM 1 (has 2 emails)

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CADENCE 

(set for yesterday and happens every 2 weeks on Tues, Wed, or Thurs)

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TRANSITION RULES

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What am I missing? 

Robyn Hatfield
Tags (1)
3 REPLIES 3
Carrie_Chandle1
Level 6 - Community Advisor

Re: NURTURE: Contacts in stream 1 but no email sent

Hey Robyn Hatfield‌ - just double-checking, is the engagement program set to "on" in the settings, too?

https://docs.marketo.com/display/public/DOCS/Turn+an+Engagement+Program+On+and+Off

Robyn_Hatfield
Level 2

Re: NURTURE: Contacts in stream 1 but no email sent

Yes, Carrie, you are correct. After going through every step again, I realized I had not turned on the nurture. I adjusted, changed, and altered about every area before I realized I was just being dumb!  I forgot to come back and update.

Thank you for answering. I know someone else will have a burnt-out lightbulb moment.

Robyn Hatfield
Carrie_Chandle1
Level 6 - Community Advisor

Re: NURTURE: Contacts in stream 1 but no email sent

I've had many of those myself  Glad you got it working!