New Service Integration Issue

[Anonymous]

Hi,

I am trying to follow the steps to add a new service to my MKTO instance as indicated here: Add GoToWebinar as a LaunchPoint Service - Marketo Docs - Product Docs  and here: Add WebEX as a LaunchPoint Service - Marketo Docs - Product Docs.

However, once I get to the step to add a Service, only one service appears for Facebook Audiences:

I believe this issue is related to another issue posted here: gotowebinar integration issue

However we have reached out to our partner rep , technical account manager, customer account manager and their boss with no luck. Would anyone here know if it is a Partner Benefit thing, subscription thing, or something else?

For reference we are a Silver Partner and the Subscription Type is Base.

[Anonymous]

Cheryl Chavez​ I have seen you answered the similar question in the past. We have had this post up a few days, and have had a support ticket open for over a week. I am hoping you can help, was not expecting an answer to take this long and it is becoming a time sensitive issue. Thank you!

[Anonymous]

Hi Nate,

I'm guessing that the Event capability was not provisioned properly for your account.  Can you tell me if you  see the Event Program when you select "New Program."

Thanks,

Cheryl

[Anonymous]

Thanks for replying so quickly Cheryl! I do not see Event Program at all.

[Anonymous]

I am pretty sure this is the issue.  Can you send me the support ticket number?  Or tell them you spoke to me and this is what I said.

[Anonymous]

​We did get a response from support finally, but just that the engineers are looking at it, still unclear exactly what is the issue or fix. Here is the case number: 00730092

​Really glad you are taking a look into this!