my.member URL Adobe Blank Page

[Anonymous]

Hi all,

I did an internal webinar test yesterday using Adobe and the token {my.member URL} in the 'thank you for registering' email.  The leads' statuses had already been changed to 'registered' when this email went out.

The token populated with a unique URL, however the link opened up a blank page.  It did not open the webinar; not even an Adobe page.  Thus, we did not receive attendee lists, statuses changing to 'attended' or 'no-show', etc from Adobe because Adobe did not know who attended/no-show.

Has anyone else had this issue?  Does anyone have any thoughts as to why this is happening?  Maybe a fix is out there?

Thanks!

[Anonymous]

Hi Mary,

I woudl suggest you give Marketo support a call to help troubleshoot.  This is definitely not how it is supposed to behave.

Thanks,
Cheryl