MSI - Engagement Score but no activity associated

[Sonali_Jadeja3]

Hi,

We are just rolling out MSI in our company and have noticed that sometimes we have stars & flames displayed on lead or a contact record in SFDC but there is no activity associated.

So no interesting moment, no web activity, no email activity, no score!

If nothing gets recorded here, how does the engagement gets scored?!

I'm thinking there is an implementation issue but any Insights will be helpful & appreciated.

[Sonali_Jadeja3 · Accepted solution]

Reached out to support. Apparently this was caused by sync fail between marketo - SFDC.

[Ankit_Dua]

Is this happening for every record or any specific records?

[Sonali_Jadeja3]

Only some of them.

[Ankit_Dua]

Could you please check if you have the latest MSI package installed?

Also, give a check to the Interesting Moments campaigns created in Marketo, if the lead is qualifying for the campaign.

Sanford Whiteman​, could you please have a look in here once you have time?