Mobile App Push Notifications Not Working on iOS

Julie_Colwell1
Level 5

Mobile App Push Notifications Not Working on iOS

Hi Everyone!

We have an issue with our Mobile App and we are stumped. We have the App integrated with Marketo. When we do push notifications there should be a link that opens up to a Marketo Landing Page. It works fine on Android Phones, but not so well on iOS. We have reached out to Marketo Support and they tested it with iOS and it works as it should for them. Internally we have tested it and it works sometimes. The other times when a person clicks on the push notification it just goes to the Appnot the Marketo LP.

Has anyone had a similar experience or have any thoughts on how to resolve it?

Thanks!

Julie