Good morning,
I'm reaching out to you because we want to change the way our sales handles the MQLs from Marketo.
Up until now, when we sync a new lead from Marketo, I ask Marketo to sync it as a lead and built the GUID with a Contact ID.
Now, we want to improve this process and sync them as Leads, and then Sales transform them directly from Dynamics in Contact if applicable.
Problem is: when the transformation happens on Dynamics, the info is not coming back to Marketo. The Lead is still known as a "Lead" (Dynamics type of items), but as a "Contact" on Dynamics. Meaning the direct link to Dynamics to the Lead is not working anymore as the GUID was populated with a Lead ID...
I guess this is a known case but I don't get how to fix this. Maybe we need to build some flow on Dynamics to communicate the info of the transformation to Marketo?
I'm open to ideas.
Thanks!
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