Marketo seems to be unable to recognize URLs any more

[Anonymous]

I just recognized that

• no external URLs used as web page constraint in the “Clicks Link on Web Page” trigger is accepted,
• none of my forms redirect anywhere – not to an external URL as well as not to another Marketo landing page.

Everything worked fine until yesterday. And I haven’t changed anything today. This is a serious issue.

[Dan_Stevens_]

We use GTM across all of our sites to add the Munchkin code and we don't experience this issue.  We have several smart campaigns that have the "Clicks Link on Web Page" trigger and constrained to a specific web page URL.  Works as expected for us.

[Anonymous · Accepted solution]

Problem solved.

Cause: The URL is not accepted because the Munchkin code is added via Google Tag Manager. This works perfectly. But when you want to use one of those pages as web page constraint in a trigger, Marketo scans the target page’s source code and doesn’t accept the URL if the Munchkin code is not physically present in the page’s source code.

Workaround: I rephrased my trigger.

And I filed an idea: https://community.marketo.com/MarketoIdeaDetail?id=08750000000K9v8AAC

[Anonymous]

Must have been a temprary server problem. The status 500 error message in the console screenshots would also indicate that.

I tested the forms this morning and everything works again.

But the problem with the URL which is not accepted as trigger constraint still exists:

[Anonymous]

I opened a support ticket.

The form problem must be caused by something in the forms2.min.js – as the console error messages of different langing pages indicate.

[Dan_Stevens_]

I would raise a support ticket.  I just tested this in our instance and this works fine.