Marketo Sales Insight - Email Tab

Anonymous
Not applicable

Marketo Sales Insight - Email Tab

Hey fellow Marketoers,

So I've been having an issue in Sales Insight and on IM's when it comes to the Email Subject Line. In the Sales Insight tab of Salesforce, whenever we send an email with a token in the subject, it just sticks in the Token Name as the email subject - the same goes for last interesting moments. Is there a way to fix this without ditching the token? Is it a timing issue?

Thanks,
Chris

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3 REPLIES 3
Itay_Billet4
Level 8

Re: Marketo Sales Insight - Email Tab

Seems like it's not possible...an idea was already posted on this topic, so you can vote for it:
https://community.marketo.com/MarketoIdeaDetail?id=08750000000Hv6yAAC

Anonymous
Not applicable

Re: Marketo Sales Insight - Email Tab

Right. You would have to copy the email into the SFDC HTML Template and change the tokens to match SFDC tokens. Of course, only field tokens would work; local tokens would not work.
Anonymous
Not applicable

Re: Marketo Sales Insight - Email Tab

The problem is that you're using a program {{my.xxxx}} token within Sales Insight. Other token types (lead, account, etc.) should work just fine in Sales Insight as long as you're not sending the email through the Outlook plug-in.