Marketo isn't finding a link on a landing page. I try to create a smart list- any ideas?

[Anonymous]

I have a mailto link in my email and wanted to create a smart list to track clicks.  When I create the list, Marketo for some reason isnt finding the link that is in my email.

I even tried to type it in manually in the field but it still says it can't find it.

Any ideas on how to work around this?

[Anonymous]

You can't track mailto links within an email.

When Marketo sends an email containing a link, the link is changed so that the link immediately goes to one of Marketo's tracking domains and then is automatically redirected to the originally linked location.

A mailto link would not go to one of Marketo's tracking domains first, it will open the user's email client instead.

Maybe create a form on a Marketo landing page instead of using a mailto link?

[Anonymous]

I totally confused myself when I asked this,.  The Mailto link is actually living on a landing page not an email.

[Anonymous]

Hi Matt

Please contact support with the details of the specific email and the link in question and we can investigate for you.
 

Thanking you
Damien