Managing Support Contacts

[Anonymous]

How do you add/update your support contacts in the new community? Having trouble finding my company profile. Thanks!

[Anonymous]

Go to your profile and click on the "More" tab and select "Places."

• View Profile > More > Places > Select Your Company

Within your own company profile you can log cases and update your authorized support contacts.

• My Cases > Manage Authorized Contacts

[Anonymous]

Hi Claire,

I'm following the steps that you outlined above, but when I select Places, it doesn't give me an option to Select My Company. Any ideas on why that may be happening?

Thanks,

Courtney

[Anonymous]

Scott K. Wilder​ wouldn't Courtney Tobe​ be automatically a member of her company group?

[Anonymous]

Hi Courtney, 

I had some difficulty finding this option in the new community as well.

My Stuff -> My Cases -> Manage Authorized Contacts should do the trick.

From the top menu bar:

Then the elusive 'manage authorized contacts' should appear.

[Anonymous]

Thank you, this was very helpful!

[Anonymous]

Hello -

The UI has been updated and we've updated the article for Manage Authorized Contacts in the Community. Please use the link below.

https://docs.marketo.com/display/DOCS/Manage+Authorized+Contacts+in+Community

Thank you,

Raul