List import not working

[Anonymous]

Hi, the list import wizard gets stuck in the second step. I’ve tried a couple times and I get the “spinning wheel of death” (it never loads). Anybody facing the same problem and any solution to this?

Thanks in advance

[Ryan_Allen]

Thanks Nikhin and Nick, tried a different browser and it worked (even with characters!) Fisdled with some chrome extensions and everything works fine now! 

Best,

Ryan

[Nick_Donaldson]

This is by no means a permanent solution, but the list import worked for me when I used a different browser.

Here are the troubleshooting steps Marketo support provided me:

1. Check if the file does not have any empty fields. Please update them with the value "NULL."

2. Try clearing the cache and cookie of your browser.

3. Try using a different browser.

[Ryan_Allen]

Having this issue currently, strangely in my companies instance as well as in the training instance when I was taking the Concepts I course this week. Waiting to hear back from support.

[Matt_Rushing1]

We had this issues as well, and through a lot of trial and error, figured out that certain characters were not allowed in any of the columns. Specifically, "&" was tripping up our import.

[Billy_Jones1]

The list imports for me but they take FOREVER to do a simple batch of 25..

[Nathan_Meffan]

I'm having this same issue. The lists I'm importing are only about 25 records

[Anonymous]

Reach out to support. On my case, there was something strange going on in my database. There were strange symbols that I couldn’t see in Excel, but after calling support they told me to use either Notepad++ or regular notepad. I used regular notepad and manually deleted the special symbols, and tried to import it again and it worked

[Anonymous]

Reach out to Marketo Support as soon as you find that there is an unexpected behaviour from Marketo.

Lesson learned from my consulting days.

[Anonymous]

Did you all got this resolved? I had the issue a month ago, it went away and now Its happening again. Any hints? Thanks!

[Stephanie_Chan]

Hi Yamila,

This was eventually resolved--per Support, a patch was released to fix the issue. One other issue to look for before contacting support is to ensure your csv file isn't unusually large. I had a separate issue where my file had thousands of empty rows which resulted in a huge file size. To resolve that, just copy and paste your data in a new Excel sheet to get rid of the empty rows and columns. Hope that helps!

Stephanie

[Charlotte_Lfg]

Thanks for the tip, it helped me! 

[Anonymous]

Hi Stephanie,

I tried everything and nothing works. I tried different file types, different browsers… The list is 800 records with about 6 columns, and I regularly work with bigger files than with no issues. I'm at loss here. Any hints on what I could do?

Thanks!

Yamila

[Stephanie_Chan]

Hi Nikhin,

Was this ever resolved for you? I am experiencing the same issue currently--we have not been able to import anything since last Thursday. That's almost a full week without any import functionality. It has been escalated to support and they claim it is a "bug" and the engineering team is working on it. I find it hard to believe that one of the most basic functionalities is taking so long to get resolved

Stephanie

[Anonymous]

Sorry to hear that. This got resolved for me after couple of days, precisely after Winter'17 release on 3/3.

[Harish_Gupta6]

Hi Nikhin,

The list import is working fine. Please make sure you are using the correct format and you have the access to upload leads into system.

Thanks