Hi, the list import wizard gets stuck in the second step. I’ve tried a couple times and I get the “spinning wheel of death” (it never loads). Anybody facing the same problem and any solution to this?
Thanks in advance
The list import is working fine. Please make sure you are using the correct format and you have the access to upload leads into system.
Was this ever resolved for you? I am experiencing the same issue currently--we have not been able to import anything since last Thursday. That's almost a full week without any import functionality. It has been escalated to support and they claim it is a "bug" and the engineering team is working on it. I find it hard to believe that one of the most basic functionalities is taking so long to get resolved
This was eventually resolved--per Support, a patch was released to fix the issue. One other issue to look for before contacting support is to ensure your csv file isn't unusually large. I had a separate issue where my file had thousands of empty rows which resulted in a huge file size. To resolve that, just copy and paste your data in a new Excel sheet to get rid of the empty rows and columns. Hope that helps!
I tried everything and nothing works. I tried different file types, different browsers… The list is 800 records with about 6 columns, and I regularly work with bigger files than with no issues. I'm at loss here. Any hints on what I could do?
Reach out to Marketo Support as soon as you find that there is an unexpected behaviour from Marketo.
Lesson learned from my consulting days.