Links in email images

[Anonymous]

Hi all, 

Need some assistance.

I've created an email which has an image with a link to an external site. The link works when I go select it from preview or the web version of the email however, when clicking the link in the email the site is not found.

I've added the HTML details below, any ideas?

<a onclick="window.open('https://www.myleaseplan.co.uk/lpuk/im-a-driver/book-a-service/25/19/161/);return false;" href="http://www.myleaseplan.co.uk/lpuk/im-a-driver/book-a-service/25/19/161/" target="_blank"><img title="Book Online" src="pages.leaseplango.co.uk/rs/leaseplan2/images/BookOnlineForm.jpg" border="0" alt="Book Online" width="230" height="51" /></a></p>

[Anonymous]

Note that in the failed link, your '/25/19/161' end of the link is being converted to parameters cid and did in the 'not found' link...  just a clue to pass on to support.  Might try and html encode the forward slashes there, you never know...

[Anonymous]

Strange. I would have guessed it was the security issue CraiGrrr mentioned above.  You may need to talk to your IT/tech department that set up that landing page to see why it would be redirecting you to an error message.

[Anonymous]

Hi

When clicking in the email it goes to https://www.myleaseplan.co.uk/404-error.asp?cid=19&did=161&pid=0

Clicking when viewing as a web page it goes to https://www.myleaseplan.co.uk/lpuk/im-a-driver/book-a-service/25/19/161/ which is correct and works fine.

I've corrected the link so that both are set at https:// however, still no joy with the email click.

Appreciate your replies so far.

[Anonymous]

You've got secure connection (https://) set for the onclick event, regular http connection for the href parameter.  The real link is the secure one, so I'm guessing that maybe the click in the email is actually trying to hit through a tracking-decorated unsecured link and something is going wonky from there...

[Anonymous]

When you click in your email, what URL does it go to?