Hey community, our instance has been experiencing major delays (two to four hours) in our triggers. Some leads who fill out a form do not qualify for the triggers they're supposed to, sometimes for hours, sometimes for over a day. This issue is not isolated to one particular form or trigger, it's across our instance and it's inconsistently happening because some of my test leads have qualified for the trigger without an issue.
I've spoken to two Marketo support reps who confirmed that our triggers are set up correctly to capture, and the affected leads SHOULD be qualifying for the triggers. They also confirmed that we do not have a heavy volume of leads in the trigger queue. I am still waiting for a manager to update me but this is troubling.
What confuses me is when leads just sit in Marketo for two+ hours without any further activity will suddenly qualify for their trigger. No further actions were taken from the lead and I didn't manually request the campaign but they qualified - why is this happening? So most of the leads who failed to trigger immediately yesterday are okay after four hours... Is anyone else experiencing this massive delay in triggered behaviors?
If it makes a difference, I noticed this yesterday 3/6/2017 around 1:50pm Eastern and leads kept failing to qualify until 3pm. Another round of trigger failures happened between 7pm and 9pm. Most of them were caught up this morning but the most recent round of failures started around 11:30am today.
Thanks.
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