Hi all, A recent campaign that I sent out was to our retention base, so all of the records were contacts. Leads were being created in Sales Force because a contact was sent an email and then filled out a form with a different email address. Has anyone encountered this? Wasn't sure how to handle it, or what the options are? In a perfect world we would want the email address to be updated in the contact record, but the issue with that is if the customer types in their email address incorrectly we wouldn't want it to be replaced with the incorrect one. Looking for anything thoughts or suggestions? Thanks!

99% of the time I see this happen its due to using a personal email address. The best way to avoid it in my opinion is to block personal email address using the method Josh and 53504 were talking about.

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Leads being created on a form fill

Alex is right, Salesforce does not allow assigning contacts to a queue, and if you do that in a flow in Marketo, Marketo will create a dupe lead and assign that record to the queue you named in the flow.

Leads being created on a form fill

Re: Leads being created on a form fill