lead.SFDC Lead ID token no longer populating our real-time alerts. Anyone else experiencing this?

Dan_Stevens_
Level 10 - Champion Alumni

lead.SFDC Lead ID token no longer populating our real-time alerts. Anyone else experiencing this?

Since early July, we've been populating a custom field with the {{lead.SFDC Lead ID}} value, which then gets inserted into the real-time alerts that get sent out when an MQL has been identified.  This has provided a direct link to the lead record in CRM (MS Dynamics).  Ever since August 1st, this no longer populates.  Are others experiencing this issue?  BTW, this token works for both SFDC and MS Dynamics CRM.

A ticket has been opened with Support.
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3 REPLIES 3
Anonymous
Not applicable

Re: lead.SFDC Lead ID token no longer populating our real-time alerts. Anyone else experiencing this?

I would look over an example lead where it didn't populate.
1) Is the lead actually synced to SFDC? Pull up the lead record, and find the field SFDC Type in the Lead Info tab. Does it say "Lead" or "Contact"? Or is it blank? If it's blank, check your notifications in the top left corner to see if there are any recent sync errors.
2) Is the custom field empty? If so, check the campaign which is supposed to populated it with the SFDC ID. Search the results tab for that lead's email address. What does it say? If the lead doesn't appear, check the campaign's smart list against the lead's fields and activity log to make sure it should have qualified.
Dan_Stevens_
Level 10 - Champion Alumni

Re: lead.SFDC Lead ID token no longer populating our real-time alerts. Anyone else experiencing this?

This is happening with EVERY lead since August 1st.  But just for the heck of it, I checked one of the records and it is indeed a MS Lead (not Contact) record.  Also the custom field is empty.  The campaign where it populates this value ran successfully (sending out the real-time alert is one of the flow steps; as is the sync to CRM; which all took place).  There's clearly something that "turned off" since Aug 1 on the Marketo side.
Anonymous
Not applicable

Re: lead.SFDC Lead ID token no longer populating our real-time alerts. Anyone else experiencing this?

I think the token got changed to {{lead.SFDC Id}}. Try that and it should work.