Lead. First Name token not consistently pulling name

[Anonymous]

Hi. I am trying to figure out why some email tests are pulling first names and others are not. The leads in the database appear to have the same information. Can someone help me solve this?

Thanks.

Catherine

[Anonymous]

Catherine Weber​ I moved your post to the Products and Support​ section. You will probably get an answer there sooner since it's more of a product related question.