Is Smart Campaign creation down for everyone?

[Anonymous]

I can't believe that Smart Campaigns have been down for over 24 hours, is everyone else's instance of Marketo basically dead like mine?

https://community.marketo.com/apex/Marketo_News_Detail?id=a5P50000000CauiEAC

BTW: This message is pretty uninformative, it should have a date and time it was posted and an expected resolution.

[Anonymous]

yes, smart campaigns have NOT been working all morning.  Just spinning.... 

[Anonymous]

It is working with my login, but yesterday one of our users was unable to access it. 

It may be related to a corrupt user profile.  A couple of weeks ago, the same user could not preview emails, but I could.  Marketo tech support suggested deleting her user account and adding the account back after 5 minutes.  I did this and she could preview the emails; unfortunately, the smart lists she created no longer show her as the creator.

They asked me to create an Idea to preserve this information - please vote for it.

Don't corrupt user profiles and subsequently lose asset creation history.

[Anonymous]

Today, I deleted the affected user account and added it back and it she is now able to access the smart campaigns again.