Is it normal... Blank Versions of Text Email Tests

[Anonymous]

When I send myself test emails and click the box to send a text-only version as well, the text-only version comes up blank in my email. I've tested in a variety of emails providers and it keeps coming in blank. When I preview the text version in Marketo, it displays correctly.  I reached out to customer support and they are saying this is how it is supposed to work, but I wanted to know is that really is true.  When we tested things in the past, things worked fine and we recieved both an HTML and a text version.  Any ideas?  Is this happening to anyone else?  

[Anonymous]

Hi Lesley,

If you've placed text in the text sections of your email, then sending both the HTML and Text versions of a Test should result in receiving two emails, one of each type.

That sounds odd Support would say a blank email is correct.

Which email client are you using? When I receive the tests in Gmail, I often have to press the "quoted" text button "..." to make the text appear in the second email since Gmail sees those as similar emails.

[Anonymous]

Did you specify to support that you were sending tests?  I disagree that that is how it is 'supposed' to work.  In the past if you checked for the text-only, you got both, not a blank text-only (which IS how it should work for a regular send, but not a test, i wouldn't think).  I call 'bug' on this.

[Anonymous]

Just tested in our instance, and sending a test with text version checked does indeed send both emails, text version is not blank.

[Anonymous]

Thanks for the help guys!  I have been testing in Gmail, Outlook and Yahoo and am getting blank results.  It seems really strange, as I tested old content and am getting the same results (when this has worked on our platform in the past).  

I tried both the copy from HTML button and just copying and pasting the copy into the text version. It just seems odd. 

I appreciate the community helping out!   Hopefully support figures out if it is just me.  

[Anonymous]

Just to confirm what Craig said, I just tested this and received both emails without any issue and the text only version had everything there.

[Anonymous]

Does the email have a draft and if so, did you update the draft to include the text?  Keep in mind that send test has two versions.  If there is a draft, "send test" will send the last approved version of the email (maybe this didn't have the text version filled out?).  Send Test of Draft will send a test of what you have just updated while in draft mode.  Could this be the reason?

[Anonymous]

Thanks for all the help everyone!  I did have text content in both the saved and approved versions of the email.  It is just a really odd thing that support is helping me with.  

Thanks again for the support!