Hi! I hope I'm asking this in the correct place. I am running an email campaign where if a lead has an agent, a portion of the email (it's an entire section with images) saying "your agent is X and their details are Y" is displayed. But if a lead does not have an agent, I want to exclude that section entirely (rather than display an empty section with blank fields). I have got as far as drafting the velocity script below, which uses an #if statement to check if the lead has an agent, and outputting that entire table section only if the lead's agent is not blank (we use W99999 to indicate that a client has not been assigned an agent yet). But the tokens e.g {{lead.Name of servicing agent:default=Financial Planning Manager’s Name}} in the bottom part of the code don't render properly - the recipients see the squiggly brackets and the textlead.Name of servicing agent:default=Financial Planning Manager’s Name instead of their agent's name. May I please ask if anyone knows a way to have a velocity script which checks a field value, and includes tokenized values as part of the output? Thanks! #if( ${lead.agent}!= "W99999") <tbody> <tr width="100%"> <td class="module"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr width="100%"> <td width="40" class=""> </td> <td style="width: 560px"> <table border="0" cellpadding="0" cellspacing="0" class="column" style="padding: 0 49px 0 49px; display:table;" width="560"> <tbody> <tr valign="top"> <td width="100%"> <table align="left" border="0" cellpadding="0" cellspacing="0" class="col-5" style="height:100%; display:table-cell;"> <tbody> <tr valign="top"> <td> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td valign="top" width="80"><img class="mktoImg" id="iconimg41bb4479-a6ca-403a-ace9-5efd779b3ecabf1270c5-1bdb-46d5-96a3-cafa6834b89b" align="top" src="https://asia.manulifeam.com/rs/819-VRX-399/images/callicon.png" width="50" style="width:50px; height:50px;" height="50" mktoname="Icon" mktolockimgsize="true" /></td> <td valign="middle" style="font-family:arial; text-align:left; font-size:16px; line-height:26px; color:#282B3E;" class="mktEditable" id="iconmodtxt41bb4479-a6ca-403a-ace9-5efd779b3ecabf1270c5-1bdb-46d5-96a3-cafa6834b89b" mktoname="Icon Module Text"> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #00a758; font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; float: none; display: inline !important;">Contact your Manulife Financial Planning Manager</span></strong></span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Want to learn more about our investment strategies? Please contact your Financial Planning Manager. </span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can also click<span> </span></span><a href="https://www.manulifefunds.com.hk/en/investchoice/contact-us.html" target="_blank" style="font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;">here</a><span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span> </span>to contact with us.</span></span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><strong style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: #282b3e; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your Financial Planning Manager : {{lead.Name of servicing agent:default=Financial Planning Manager’s Name}}<br />T : {{lead.Phone of servicing agent:default=Mobile No}}<br />E : {{lead.Manulife Agent Email:default=Financial Planning Manager’s Email}}</span></strong></span> </div> </div> </td> </tr> <tr> <td colspan="2"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> <td class="" style="width: 40px"> </td> </tr> </tbody> </table> </td> </tr> </tbody> #end

Well, you cannot reference the regular email tokens directly as they are being used in the Email asset - you need to reference the fields as per the velocity construct (using the "$" character). Check out this documentation page that has some good beginner examples that you can refer. You'll also need an if-else construct for each field to set the default values in the case the field value is empty. Below is the script that you can refer, be sure to switch the field names in the below script with the right field names (you can pull the correct field names by pulling the respective fields from the object selector tree in right pane in the email script token). Also ensure that all the fields that you use in the email script token are check marked in the object selector tree, without that the fields' data would not be available to the velocity. #if(!$lead.agent.equals("W99999")) #if( $lead.Nameofservicingagent.isEmpty() ) ##update the correct lead field name #set($serviceAgentName = "Financial Planning Manager’s Name") ##set the default value if the Name of servicing agent field is empty #else #set($serviceAgentName = $lead.Nameofservicingagent) ##update the correct lead field name #end #if( $lead.Phoneofservicingagent.isEmpty() ) ##update the correct lead field name #set($serviceAgentPhone = "Mobile No") ##set the default value if Phone of servicing agent field is empty #else #set($serviceAgentPhone = $lead.Phoneofservicingagent) ##update the correct lead field name #end #if( $lead.ManulifeAgentEmail.isEmpty()) ##update the correct lead field name #set($financialPlanManagerEmail = "Mobile No") ##set the default value if Manulife Agent Email field is empty #else #set($financialPlanManagerEmail = $lead.ManulifeAgentEmail) ##update the correct lead field name #end <tbody> <tr width="100%"> <td class="module"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr width="100%"> <td width="40" class=""> </td> <td style="width: 560px"> <table border="0" cellpadding="0" cellspacing="0" class="column" style="padding: 0 49px 0 49px; display:table;" width="560"> <tbody> <tr valign="top"> <td width="100%"> <table align="left" border="0" cellpadding="0" cellspacing="0" class="col-5" style="height:100%; display:table-cell;"> <tbody> <tr valign="top"> <td> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td> <table border="0" cellpadding="0" cellspacing="0"> <tbody> <tr> <td valign="top" width="80"><img class="mktoImg" id="iconimg41bb4479-a6ca-403a-ace9-5efd779b3ecabf1270c5-1bdb-46d5-96a3-cafa6834b89b" align="top" src="https://asia.manulifeam.com/rs/819-VRX-399/images/callicon.png" width="50" style="width:50px; height:50px;" height="50" mktoname="Icon" mktolockimgsize="true" /></td> <td valign="middle" style="font-family:arial; text-align:left; font-size:16px; line-height:26px; color:#282B3E;" class="mktEditable" id="iconmodtxt41bb4479-a6ca-403a-ace9-5efd779b3ecabf1270c5-1bdb-46d5-96a3-cafa6834b89b" mktoname="Icon Module Text"> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #00a758; font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; float: none; display: inline !important;">Contact your Manulife Financial Planning Manager</span></strong></span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Want to learn more about our investment strategies? Please contact your Financial Planning Manager. </span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can also click<span> </span></span><a href="https://www.manulifefunds.com.hk/en/investchoice/contact-us.html" target="_blank" style="font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff;">here</a><span style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span> </span>to contact with us.</span></span> </div> <div style="color: #282b3e; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><strong style="color: #282b3e; font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: #282b3e; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your Financial Planning Manager : $serviceAgentName<br />T : $serviceAgentPhone<br />E : $financialPlanManagerEmail</span></strong></span> </div> </div> </td> </tr> <tr> <td colspan="2"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> <td class="" style="width: 40px"> </td> </tr> </tbody> </table> </td> </tr> </tbody> #end