If Known Visitor Custom HTML Not Working

[Eric_Lew1]

Hi there!

I've searched on google and using this forum's search but have come up blank on getting Known-Visitor custom HTML working on an external (wordpress) landing page. Basically, the known visitor custom html is not showing up in any browser (I tried chrome and IE). Progressive profiling is off. Form prefill is on for all fields.

Here is an example: https://www.datavisor.com/resources/special-reports/Fraud-Index-Report-Q1-2019

I'm already aware of the bug where if first, last, and email are not filled this won't work, but we are collecting all 3 of these fields. Any help here is much appreciated!!

Thanks!

Eric

[Mark_Price · Accepted solution]

Don't see Marketo's tracking script on that page or others.

I would suggest including that and seeing if your issue is fixed

Go to admin -> munchkin and there should be a script to copy

*Note: this will probably fix the known HTML content not showing but will not pre-fill the fields without a workaround (link below).

https://blog.teknkl.com/pre-fill-any-site-any-form/ by Sanford Whiteman​

hope it helps!

[Eric_Lew1]

Ah yes of course! Let me try to add that. Thank you for help Mark!

[Eric_Lew1]

That was the issue! Thank you!