How to Upload/Sync Marketing Suspended List into SFDC

Yun_Bai1 · ‎11-07-2017

Hello Marketo Expert,

I am having a challenge of sync leads to SFDC, which you can tell that there are 141 leads I imported into Marketo and try to sync to SFDC. However, 141 leads are blocked from emails. The reason I can think of is probably those 141 leads are marketing suspended or unsubscribed leads. So that's the reason they got blocked when trying Sync to SFDC.

If my assumption is correct, can I have any tips from you of how to deal with this case? And if I am able to sync leads to SFDC, how can I mark them as Marketing Opt-out lead?

Thank you in advance,

Becky

Yun_Bai1 · ‎11-09-2017

Hi Trevor,

We ended up manually changed the SFDC campaign members' status in SFDC. It works and members showed up...

For this case, I think it maybe because how we imported those leads into Marketo, the columns and data values in the excelsheet. I have no problem to sync them into SFDC, when I imported more leads in a different SC.

Thank you for your help here:)

Best

Becky

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