we have one record that needs to be removed from Marketing Suspend. The lead info tab in the database has that field grayed out. Is there another way to move someone of off Marketing Suspend? or do I need to run a smart campaign to move this one record off the Marketing Suspend?
You will want to run them through a smart campaign/flow: Change Data Value: Marketing Suspended: False
Let me know if you have any other questions.
Ah, didn’t read closely enough in your original question. Odd that it’s grayed out - wonder if it’s an access/rights issue.
I was thinking the same thing - I am guessing it is permissions issues.
But, the alternative I gave will work!
It sounds like your Marketing Suspended field has field updates blocked. You will want to go into Admin -> Field Management -> Marketing Suspended -> Field Options dropdown -> Block Field Updates and then uncheck the Person Update Detail box. That should work and then you can manually update the field.