Re: How to create a list when owner is a Queue?

Anonymous
Not applicable

How to create a list when owner is a Queue?

How do you create a smart list when the owner is a queue.
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2 REPLIES 2
Anonymous
Not applicable

Re: How to create a list when owner is a Queue?

You can identify all leads who are owned by "a" queue by creating a list where SFDC Type = lead and Lead owner is empty.

Right now there is no out of the box way to create a list of leads owned by a specific queue(s), you would need to do something like create a custom field in SFDC to copy the queue name

You may wish to vote for this https://community.marketo.com/MarketoIdeaDetail?id=08750000000HRddAAG

Cathal
Brennan_McAdam2
Level 4

Re: How to create a list when owner is a Queue?

One problem I see with the logic of using where Lead Owner is emtpy is when the lead is about to be assigned.  In my case, I am running some validations before a lead is synched over.  If the lead fails the validation I will assign it to a queue for other processing.  If it passes I would like to call the assignment rules in SFDC.  So this seem like a big error and should be fixed.
Brennan McAdams