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How do you ignore Communication Limits for a single flow action on a lead?

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Anonymous
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How do you ignore Communication Limits for a single flow action on a lead?

Communication Limits are opt-in by smart campaign, but when you use a Send Email flow action to send yourself a test email the Communication Limits are applied and you can't send yourself multiple test emails.  I can’t find anything in the help articles about this scenario.  Is there a way to exempt an individual from Communication Limits?  As a short term workaround, we can up smart campaigns to send test emails to ourselves, but this is much more cumbersome than using a flow action on our lead record.  We could also make the email Operational while testing, but then we run the risk of forgetting to turn this off before we go live.
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Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

The communication limits should not count for single flow actions and I believe there is currently an issue with this.  I will let you know when it is resolved.

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8 REPLIES 8
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

This would be a great feature. I send so many emails to myself... I don't want them to be blocked!
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

The communication limits should not count for single flow actions and I believe there is currently an issue with this.  I will let you know when it is resolved.

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Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

This should be fixed by tomorrow end of day.
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

Hey Cheryl, this still isn't fixed.
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

I ran into this problem today - I couldn't send myself an email using the single flow action.  Glad to know this is going to be resolved!
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

The patch is in queue but has been held up. I'm hoping today (Tuesday).
Anthony_Pica
Level 4

Re: How do you ignore Communication Limits for a single flow action on a lead?

Just to close the loop, was the patch ever deployed?
Anonymous
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Re: How do you ignore Communication Limits for a single flow action on a lead?

Yes it was...over a year ago.  🙂