How did you take advantage of Marketo's office hours?

[Anonymous]

We're halfway through our launch pack and I'm starting to meet with our Marketo consultant. I'm also tapping into the Community and am reading some documentation from Marketo and third parties. I haven't done an office hour but it sounds like I should take advantage. 

When you were starting out, did you do office hours and how did you use them? What would you recommend to a newbie?

Thanks,
David

[Anonymous]

You should definitely take advantage of the office hours! I found them to be helpful, but I also found that I had to drive the discussions. 

I got the most value out of them when I showed up with an agenda - a list of the things I'd done in Marketo that I wanted reviewed so we could tweak them if there was a better way, a list of questions on videos, and things I wanted to do that I just wanted a more experience set of eyes watching over my shoulder as I did them (ie - sending out my first campaign). 

Hope that helps, and welcome to Marketo! 🙂

[Yoav_Guttman1]

Agreed. They were somewhere between consulting and the support line. I am having trouble finding good hours for East Coast office hours though - is anyone else?