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GoToWebinar is not allowing status changes...

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Anonymous
Not applicable

GoToWebinar is not allowing status changes...

Hi. So after each webinar I need to update the status of those who ask for trials to 'trial request'. The webinar ended at 2pm (40 minutes ago) and the status have all updated in Marketo and have synced with the Salesforce campaign. However, when I attempt to change the status from 'attended' to 'trail request' it just gets overridden and reverts back to 'attended'. How do I get this to stop happening? 
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Dory_Viscoglio
Level 10

Re: GoToWebinar is not allowing status changes...

Hi Amanda, in the Admin section for channels are Trial Request and Attended the same number? If Trial Request is a higher number, I would assume that people wouldn't be able to move back to attended... If they're the same number, I can see this happening. 

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Dory_Viscoglio
Level 10

Re: GoToWebinar is not allowing status changes...

Hi Amanda, in the Admin section for channels are Trial Request and Attended the same number? If Trial Request is a higher number, I would assume that people wouldn't be able to move back to attended... If they're the same number, I can see this happening. 

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Anonymous
Not applicable

Re: GoToWebinar is not allowing status changes...

Hi Dory,
Trial Request is 60 and Attended is 70. I switched them and it seems to have worked! Thank you! 
Evan_Clark
Level 2

Re: GoToWebinar is not allowing status changes...

Hi Amanda,

I'm currently building something similar out in Marketo. Can you please explain what filters/triggers/flow steps you added to your Smart Campaigns in order to update statues in Marketo and Salesforce?

Thanks,

Evan