GoToWebinar Confirmation Email Issue

Anonymous · ‎01-15-2013

I was helping a client run their Confirmation emails through Marketo only to just discover the new GTW interface left out the ability to disable GTW Confirmation Emails.

So now 2 emails will be sent, 1 from Marketo and 1 from GTW.

Here's what GTW Support said:

Brian P. (14:42:22):

Thanks for waiting Josh. Unfortunately, that feature is not currently available. You can disable the reminder emails, but we require the initial confirmation email be sent out.

Can anyone else confirm this or know of a workaround? This seems especially odd from both GTW and Marketo's perspective.

Cheryl, can you speak to GTW about this?

Anonymous · ‎01-15-2013

In the past, we included an "Add to your Outlook Calendar" link (https://www2.gotomeeting.com/synchOutlook?wid={{my.Event Number}}&uid={{member.registration code}}) on the email confirmation we sent after the lead registered via a Marketo form.

The Event Number My Token uses the event number that we obtained from GTW, and the {{member.registration code}} token uses the registration code value set by the GTW adapter. I hope their changes didn't break this!

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