Firebugs shows an error message about Munchkin

Anonymous
Not applicable

Firebugs shows an error message about Munchkin

Could anyone help me ?

I happened to find an error message when running our landing page on Firefox + Firebug.

・The error message appears in Firebug's console window when the Landing page is loaded.

 The error message is "ReferenceError:Munchkin is not defined"

・It appears on instance for released environment, but not on sandbox

・I tried other browser.
 -IE9
       An error message "SCRIPT5009:"munchkin" is not defined" appeared.

   -IE8,Google Chrome 
         No error massage appeared

-Question----------------------------------------------
Is there anithing I have to worry about this error message?
Am I forgetting something to set up?
------------------------------------------------------
I have checked the other supposed actions.
They have been work well. 
 
 -Send Email,Send Alert → both e-mail and alert e-mail arrived
 -Change Data Value, Change Score → I checked "Activity Log"

Tags (1)
7 REPLIES 7
Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Hi Kuniko,

Does everything function correctly - if it seems to, including tracking and all fields, then you shouldn't worry too much.

Are you able to provide a link to the page for testing?

Thanks,
Brody

Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

I second Brody, we need more details to understand the problem.

Design Studio itself accepts whatever it is entered as landing page template or custom HTML and/or JavaScript in the page elements. 

Please share the public URL to help us running debuggers.
Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Hi Brody,

Thank you for your speedy response !

Here is a link to a page for testing.

https://pages.ogis-ri.co.jp/bigdata_Inquiry01.html

The content on the homepage is written in Japanese though,
the error messages(is English) appears  in Firebug's console window when the Landing page is loaded.

thank you,
Kuniko
Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Hi bgomes,

While I struggling with my poor English ability to write "thank you Brody", I  receive your response.
Thank you a lot !

I wrote the public URL in my reply to Brody.

Could you please check it ?

Thank you,
Kuniko
Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Hi, Blody and bgomes,

Thank you for taking you time.
I really appreciate it.

I'm going to contact support team.
You don't have to spare your precious time any more.

Thank you,
Kuniko

Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Sure thing, sorry for the slow response Kuniko.

It looks like you have two versions of jQuery on the page - it could be a conflice there. It could also be that the event is firing before munchkin loads.

Please let us know how you go with the response.

Thanks,
Brody
Anonymous
Not applicable

Re: Firebugs shows an error message about Munchkin

Hi Brody,

Thank you a lot !

Following your advise, I've just examined  where the different version of jQuery are called ,and did some changes.
But it doesn't work.

I will try next week again.
(Because I will be taking days off  to next Monday..)

Thanks,
Kuniko