Facebook Lead Ads Source Field Flow Step

[Anonymous]

Hi All,

My organization has a functioning Facebook integration for lead cards, with a full smart campaign to organize our lead data accordingly.

As a part of our flow steps, we had "Change Data Value" for our Lead Source from Facebook Lead Ads to our proper SFDC value. This was working nicely up until 12/20, and this step is now being completely ignored.

Looking at both the campaign results and each lead's history, there's not even a mention of the step as being skipped, it just doesn't appear.

I've also attempted manual data changes within Marketo to change this value, but it doesn't stick. I can manually update in SFDC one record at a time and it'll stick in SFDC, but doesn't update the Lead Source back in Marketo.

Is there any reason this field would not be changing as it should all of a sudden?

[Grégoire_Miche2 · Accepted solution]

Hi Andrew,

First check in the admin -> field management that the field is not blocked for updates. This is the most likely reason. If it is not the case, we will investigate further.

-Greg

[Anonymous]

Thank you, Greg!

You're absolutely right, I'm seeing that blocked now, a change someone on our global team must have instituted without notifying the regional teams. I'll work internally to fix. Much appreciated!

[Grégoire_Miche2]

You are welcome