Facebook Lead Ad not capturing Leads

[Anonymous]

I recently went through this as well.  I had to ensure I was an admin on the Facebook pages and on the Ad Manager.

[Kathryn_Hayward]

I'm also having the same issue, have checked admin access, form fields etc and no luck.

For some reason it happens randomly on some campaigns and not others.

[Anonymous]

I found if I go back and do a test thru facebook and Im in the facebook system as a lead then the lead ad form name populates in the dropdown for me to trigger off of. 

[Kathryn_Hayward]

Mine is strange as the Form in the Trigger Campaign shows as valid (doesn't give the red squiggly line).

Luckily its a small budget campaign so I can auto import the leads generated.

[Anonymous]

Hi All,

I'm experiencing a unique phenomenon with this that hasn't been mentioned yet and wondering if anyone has advice. When a known Marketo Lead fills out one of my FB Lead Ad forms the Smartlist trigger, and filter (when in Database) are working. But, I am not receiving new, unknown leads through this same process.

Any tips? Or questions to help direct the conversation?

Thanks!

Brett     

[Gary_Yoshimura]

Hi Brett - Did you ever resolve this? I might be seeing the same issue. Thanks.

[Anonymous]

There were several little hurdles we had to jump through.  One was, I had to be the admin of the facebook pages  that the facebook Lead ads would be placed on.  The other was, we had to do a test with the facebook lead ad so that in Marketo we could even see the Facebook Lead Ad name in Marketo.  Is Marketo automatically seeing your facebook lead ad?

If you are seeing the form name then the other thing we do is setup the trigger campaign as well as a backup batch campaign.  Sometimes we have found the trigger doesn't work all the time which leads to some ads remaining in Facebook and not crossing over to Marketo.  But the batch campaign always picks them up for us.