External Unsubscribe Page in Email HTML Message

[SanfordWhiteman]

Can you show me your current Unsubscribe setup in Admin, and the way a URL looks in a browser location bar after somebody clicks?

You simply need to make sure mkt_tok is in the query string once they get to your site. Then you'll be fine.

[Anonymous]

The previous owner of this Marketo instance had commented out the unsubscribe in the Admin, so I'm trying to reinstate it and build it from scratch using the below default:

<p><font face="Verdana" size="1">If you no longer wish to receive these emails, click on the following link: <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">Unsubscribe</a><br/></font></p>

When I try remove the UnsubscribePage.html and put in the new URL it doesn't work and is instead sending me to the default page which is the websites home page. This is the URL we are trying to send them to: https://www.microban.com/unsubscribe  instead of the UnsubscribePage.html.

[Grégoire_Miche2 · Accepted solution]

Hi Courtney,

I am not sure that using the default unsubscribe if the best way to go... You can hard code an unsubscribe link in your email templates or use snippets instead.

Read this: The comprehensive guide to setting up the unsubscribe link

But if you really want to do so:

<p><font face="Verdana" size="1">If you no longer wish to receive these emails, click on the following link: <a href="https://www.microban.com/unsubscribe?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">Unsubscribe</a><br/></font></p>

-Greg